Returns & Replacements Policy

At PrintBlow, we take great pride in the quality of our custom products. This policy outlines our approach to returns and replacements.

Important Notice: Custom Products

Due to the personalized and custom nature of our photo products, we generally do not accept returns or offer refunds for change of mind or customer errors (e.g., uploading low-quality images, incorrect cropping).

When Replacements Are Available

We stand by the quality of our work. We offer replacements in the following specific circumstances where the issue is due to our error:

• Incorrect Product Received: If you receive a different product, size, or style than what you ordered.
• Significant Printing Errors: If there are major quality issues clearly caused by our printing process (e.g., severe ink smudging, incorrect colors not attributable to the source file, major misprints).
• Damage During Transit: If your order arrives physically damaged (e.g., bent, torn, water damage) due to shipping. Please provide photographic evidence of the damage, including the packaging.

In these cases, we will typically offer a free replacement of the affected item(s). We reserve the right to request photographic evidence of the issue.

When Replacements/Refunds Are Not Available

We are unable to offer replacements or refunds in the following situations:

• Change of Mind: We cannot accept returns or offer refunds if you simply change your mind after placing an order.
• Customer-Provided Image Quality: Issues resulting from the quality of the images you uploaded (e.g., low resolution leading to pixelation, poor lighting, incorrect colors in the source file). We print the files as provided.
• Customer Errors: Mistakes made during the ordering process, such as selecting the wrong product, size, quantity, or errors in cropping/customization made by the customer.
• Minor Imperfections: Slight variations in color or minor imperfections that do not significantly affect the overall appearance or usability of the product.
• Delayed Delivery (unless excessive): While we aim for timely delivery, we cannot typically offer refunds for delays caused by the shipping carrier, unless the delay is exceptionally long (e.g., 15 business days beyond estimate).

Replacement Request Process

If you believe your order qualifies for a replacement based on the criteria above, please follow these steps:

1. Contact Us Promptly: Email our customer support at support@printblow.com within 7 days of receiving your order.
2. Provide Details: Include your order number, a clear description of the issue, and clear photographic evidence showing the problem (and packaging if damaged). This is crucial for processing your request.
3. Review: Our team will review your request and evidence within 2-3 business days.
4. Resolution: If your replacement request is approved, we will arrange for a replacement to be produced and shipped to you at no additional cost. We may, at our discretion, request the return of the defective item.

Undelivered Orders (RTO) Policy

No Cash Refunds for Custom Products: since our products are custom-made specifically for you and cannot be resold, we do not offer cash refunds for undelivered orders. However, we provide fair recovery options.

When Delivery Fails (RTO Process):

1. Delivery Failure Notification: You'll receive an email when delivery fails and your package starts returning to us.
2. Package Received by Us: Once we receive your returned package, you'll get an action-required email with recovery options.
3. 48-Hour Decision Window: You have exactly 48 hours to choose your recovery option or the order will be abandoned.

Your Recovery Options:

• Free Redelivery (Recommended): one more delivery attempt at no cost — update your address if needed, new tracking number provided, same product with a fresh delivery attempt.
• Store Credit (60% Value): get 60% of your order value as credit, valid for 1 year from issue date, usable on any future purchase. Cannot be converted to cash.

Automatic Store Credit Policy

You have 7 days to choose your recovery option after receiving the recovery email. If you don't respond within 7 days, we'll automatically credit 60% of your order value to your account — so you never lose everything!

Why This Policy?

Our products are custom-made specifically for each customer and cannot be resold to others. The 60% store credit covers our production costs while providing you significant value for future orders. We absorb the shipping costs and provide free redelivery to maintain excellent customer service.

How to Avoid Delivery Issues

• Provide accurate and complete delivery address.
• Ensure your phone number is active and reachable.
• Add delivery instructions if needed (apartment numbers, landmarks).
• Be available during expected delivery timeframes.

Questions About Our Policy?

If you have any questions about our returns and replacement policy, please contact us before placing your order at support@printblow.com.